Approving and Disputing Timesheets

Once a healthcare professionals begins working, agency users will need to approve and dispute timesheets. This is done through the timesheet dashboard and dispute queue.

Reviewing Submitted Timesheets

Timesheets that are ready for agency approval or dispute will be under the "submitted" status. Using the agency bill date fields, and agency billing status you can find timesheets ready for review.

Once opening the timesheet, you will find options to approve or dispute time.

If you are disputing a timesheet, once selected several options will display. On the lefthand side of the timesheet you will find a "+" on each day. Navigate to the day you are disputing, select the "+" and a dispute entry line will display. You may enter the proposed corrected time in all disputed fields. Once entered, select submit dispute on the righthand side.

Managing Disputes

Once a dispute is submitted, the agency billing status will move to disputed. You may find pending disputes in the dispute queue under the timesheet menu.

Once a timesheet dispute is reviewed by the VMS/Client user, it will move to the approved status whether the dispute is accepted or declined. It is important to keep track of disputes submitted and review the notes of those disputes once approved or finalized. This can be found in the green note icon below.

If the note column is missing, you may add it by opening the column editor found by selecting the "+" sign on the righthand corner of the data columns.